Hitachi VSP Auto Dump Collection
An Auto dump is a support log which is a mandate to analyse any kind of issue occurred on a Hitachi VSP Storage system. It is necessary to have Auto Dump collected during or shortly after an issue occurrence.
Normal Auto Dump can be collected by the customer and for detailed Auto dump you can take assistance from an HDS engineer.
For collecting an Auto Dump we need to have the SVP access, we can take an RDP session into the SVP. Basically, SVP is a Windows Vista system. Login to the SVP using the credentials.
Once you are logged in to the SVP you may either able to see the SVP console or the storage navigator Web console. If it is a storage navigator web console then go to “Maintenance” tab and select “Maintenance component General” It will open SVP console for you.
In the console, you can navigate to Auto Dump and you can click on the auto dump option to collect the log. You will be taken to a new window and you will be prompted to enter the target file location.
Once auto dump is started, it may take 30-45 minutes to complete. Once it is completed you can navigate to C:\DKCxxx\TMP and you will find a file named hdcp.tgz last modified today (or the date you run the auto dump).
You can copy the file to your local PC or any server where internet connection is available.
Once we have files in our local system, we can upload the same to Hitachi Technical Upload Facility (TUF). This will require a valid Hitachi support case ID.
Hope this helped you. Feel free to provide your feedback in the comments section.