Update service-now ticket using a Python script

How cool it will be if you can upload the output of your script in to Service now incident notes or task notes automatically. This python script helps you to run set of command against the Cisco switches and routers and the output of command will upload to service now incident automatically. This will help you to increase the response time of NOC L1  team in troubleshooting task.

Service-now a IT Service management (ITSM) tool based on cloud platform provides end to end transformation of IT services. Service Now provides REST API to communicate with SNOW instance. We will use REST API in our program to interact with service now instance.

We are explaining step by step procedure to achieve this

Following are the components required: Read more

  1. Service now developer account
    2. Service now instance
    3. Python with Service now API installed

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Create service now developer account and instance

Please refer our post ‘Create service now developer account and instance’ and create new user for API calls.

Setup environment

We would  require ‘netmiko’ package to take ssh of devices. Please read part 1 and part 2  of our post for details about installing python and running your first program. Please read part 4 if you want to know how to take SSH of a switch.

Install python service-now API package

We also require ‘pysnow’ package which is using to interact with service now using REST API call. Please click here if you would like to know more about ‘pysnow’ package.

Install ‘psysnow’ using following command

‘pip install psynow’

please click here if you did not know how to install a package on python using pip

Script Definition:

The script will get service-now information and device credential initially. Then it will continuously run on server so user can update multiple incident by running the commands against multiple devices. All the required commands have to be saved on ‘command.txt’ file.

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It is using class ‘inc_update’ to gather information and update service-now.  Inside the class, the function ‘collectdata’ using to SSH to device and taking the out put of commands.  The function ‘inc_update’ using to update service now instance with the output.

Following are the script. It is easy to understand, and we have put inline comments for making it easy.

import pysnow
import getpass
from netmiko import ConnectHandler

print “=============================\n”
print “Program to update service now incident notes\n”
print “\n=============================\n”

##class to connect device
class cls_incident:
#initialising variables
def __init__(self,uname,password):
#initialising variables
self.uname = uname
self.password = password

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#creating dictionery for netmiko
self.dict_device = {
‘device_type’: self.dev_type,
‘ip’: self.ip,
‘username’: self.uname,
‘password’: self.password,
‘secret’: self.secret,


#function to login to device and collect output of command
def collectdata(self,ipaddress):
self.net_connect = ConnectHandler(**self.dict_device)
#opening command file
#loop for reading command one by one
for line in cmd_file:
self.output+=”\nOutput of command “+cmd+” \n”

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print self.output
print “\nCommand Output collected”

#function to update service now
def inc_update(self,inc_number,s_uname,s_password,s_instance):
#connecting with service now
snow = pysnow.Client(instance=s_instance, user=s_uname, password=s_password)
incident = snow.resource(api_path=’/table/incident’)
update = {‘work_notes’:self.output, ‘state’: 5}
#updating incident record
updated_record = incident.update(query={‘number’:inc_number}, payload=update)
print “Incident note updated ”

def main():

#Collecting service now details
instance=raw_input(“Enter service now instant name in format of ‘company.service-now.com’ :”)

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s_uname=raw_input(“Enter service now user name:”)

##Collecting device credential
dev_uname=raw_input(“\nEnter Device user name :”)


while True:
inc_number=raw_input(“Enter incident number :”)
ip_address=raw_input(“Enter IP address of device:”)
print “Connecting device and collecting data ”
#creating class object

print (“Updating service now”)
#updaing service nw
print “\nThis program will keep on running, press ctrl C to exit”
print “Enter details for next incident \n”
except Exception,e:
print “Error on execution :”,e
if __name__== “__main__”:

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How to run :

Download the ‘command.txt‘ and ‘incident-update.txt‘ in to same folder of your system. rename ‘incident-update.txt’ in to ‘incident-update.py’. Open the file ‘command.txt’ and add your required commands which need to be run on networking device.. Run the program from command prompt using ‘ python incident-update.py’ . Please provide your input and test . Please ensure you have the reach-ability to service-now instance and network devices from your machine.

Program screen shot

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Service-now screen shot

You could see service now incident notes updated with command output automatically

Hope this will ease your life a bit.. 🙂

Please comment below if you would require customized script based on your requirement which will support multiple device model like Cisco ASA, Juniper, Palo Alto, Checkpoint etc.

Network Automation using Python – Part VII – SSL certificate status validation and alert configuration

Python SSL Certificate Checker 

Continuing our Networking Automation using Python blog series, here is the Part 7.

In this part we are explaining python script which will check the expiry date of a SSL certificate from a list of IP address and send an e-mail automatically if the certificate expiry date is nearing. The IP addresses can be of your load balancer VIP or Server IP address or any device IP address. You can use same script to check SSL certificate for any port number like 443,587,993,995,465 etc.

Basic Requirements Read more

  1. Python 3.6
  2. server_ip.txt , a text file which contains all device IP address
  3. A email account on www.outlook.com . You can use any other mail account by editing SMTP server detail on the script. Please let us know if you want customised script which will sent mail from your corporate mail account or Microsoft Outlook.

Please read part 1 and part 2 to get started with python and how to run your first program.

This script have two files

  1. server_ip.txt -> this file store all the device IP address
  2. sslcheck.py -> This is the python script

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How to run :

Step 1. Download the sslcheck and server_ip to the same folder

Step 2. Change the sslcheck.txt to sslcheck.py

Step 3. Open server_ip.txt and save with all your device IP address with port number whose SSL certificate need to be check.

Step 4. Open command prompt “CMD” and navigate to the folder where you have saved script and ‘server_ip.txt’

Step 5. Run script by typing “python sslcheck.py”  on command prompt

Step 6.It will ask for threshold date, from mail id , to mail id and credentials. Please provide the same

Step 7. Script will go though each device SSL certificate and sent mail if anything going to expire within given number of days.


Script Details

import ssl
from datetime import datetime
import pytz
import OpenSSL
import socket
import getpass
from datetime import timedelta
import smtplib
from email.mime.multipart import MIMEMultipart
from email.mime.text import MIMEText

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print(“Program to check SSL certificate validity \n”)
##opening file
cur_date = datetime.utcnow()

##getting details
expday=input(“Please provide threshold expiry date :”)
from_mail=input(“Your mail id : “)
passwd=getpass.getpass(“password : “)
to_mail=input(“Target mail id : “)
##checking certificate validity. for loop to go through each IP in server_ip.txt file

for ip in ipfile:
host = ip.strip().split(“:”)[0]
port = ip.strip().split(“:”)[1]
print(“\nChecking certifcate for server “,host)
ctx = OpenSSL.SSL.Context(ssl.PROTOCOL_TLSv1)
s = socket.socket(socket.AF_INET, socket.SOCK_STREAM)
s.connect((host, int(port)))
cnx = OpenSSL.SSL.Connection(ctx, s)
server_name = cert.get_subject().commonName
print (server_name)

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##checking expiry date

##converting in to system time format
exp_date = datetime.strptime(edate,’%Y%m%d%H%M%SZ’)
days_to_expire = int((exp_date – cur_date).days)
print(“day to expire”,days_to_expire)
##preparing mail body
if days_to_expire < int(expday) :
mailbody=mailbody+”\n Server name =”+server_name+”, Days to expire:”+str(days_to_expire)

print (“error on connection to Server,”,host)
print (mailbody)

#sending mail if any certificate going to expire within threshold days
if expcount >= 1 :
print(“\nCertifcate alert for “+str(expcount)+” Servers,Sending mails”)

body=”Following certificate going to expire, please take action \n”+mailbody
s = smtplib.SMTP(host=’smtp-mail.outlook.com’, port=587) # change here if you want to use other smtp server

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msg = MIMEMultipart() # create a message
msg[‘Subject’]=”Certificate Expire alert”
# add in the message body

# send the message via the server set up earlier.
print(“Mail sent”)
print (“Sending mail failed”)
else :
print(“All certificate are below the threshold date”)

print (‘\nCert check completed’)


Sample Output 

Below images are sample script and a sample e-mail alert.

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Sample e-mail alert

Hope this post helped you. You can read more posts on Network automation using Python here. Please use the comments section for any queries/suggestions .

Reference :



Network Automation using Python – Part IV – SSH to Cisco Device

SSH Cisco Device

Continuing our Networking Automation using Python blog series, here is the Part 4.

We had explained the ways to take a Telnet session to the Switches in our previous posts. Now here we are explaining the steps to SSH to Cisco switch using Python script and to configure IP on vlan interface. IP configuration is an example here, once you have SSH’ed to the switch, you can perform any other configuration as per your requirement, by just modifying the script a bit. Please read part 1 and part 2 to get an idea about how to install python and run your first program.

We are using netmiko module for taking SSH session of device.

What is Netmiko ?

Read more

Netmiko is open-source Python library that simplifies SSH management to network devices. This is a common and easy to use library as netmiko supporting multi vendor devices.You can read more about netmiko from here . Following are the some of the vendor devices supported by Netmiko .

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Arista vEOS
Cisco ASA
Cisco IOS
Cisco IOS-XR
Cisco NX-OS
Cisco SG300
HP Comware7

Cisco IOS-XE
HP ProCurve
Juniper Junos

How to install Netmiko

Netmiko package not available by default. You should have netmiko library installed on your machine .Following are the steps to download and install netmiko in Python 3.6

Step 1. Working internet connection and Python 3.6 installed on machine

Step 2. On command prompt, type following command, this will automatically fetch netmiko from internet and install on your machine

“python -m pip install netmiko”

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Following are the steps to start with netmiko on your script

Import netmiko to your Script

Use the following command to import netmiko package to your script

from netmiko import ConnectHandler

Create Device template 

We have to create device template using python dictionary data type.

device = {
‘device_type’: ‘cisco_ios’,
‘ip’: ‘’,
‘username’: ‘admin’,
‘password’: ‘Beginnersforum’,
‘port’ : 22,
‘secret’: ‘enablepassword’# optional, replace with your enable password ”

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device ->This is name of template, you can give any name like cisco_2960,juniper_sw etc

‘device_type’ -> Here we are specifying the type of device we are taking ssh,

secret -> Here we are giving the enable password

Port and secret are optional here and the default value for port is 22.

Establish an SSH connection to the device

We are estabishing SSH connection to device by passing the above defined template

ssh_connect = ConnectHandler (**cisco_switch)

Run Show command 

Here the ‘show ip int brief” command will execute on remote device and output will store to ‘result” variable. We can print “result” to see the output on window

result = net_connect.send_command(show ip int brief) print(result)

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Sample output :

Interface IP-Address OK? Method Status Protocol
FastEthernet0 unassigned YES unset down down
FastEthernet1 unassigned YES unset down down
FastEthernet2 YES manual up up
Vlan1 unassigned YES unset down down

Complete Script – Download

You can download script (to SSH to a device and add IP address to vlan 10) from here. Please change the file extension from .txt to .py for executing directly.

Also, keeping a copy here in this post below.


from netmiko import ConnectHandler
import getpass
import sys

#create device template

device = {
‘device_type’: ‘cisco_ios’,
‘ip’: ‘’,
‘username’: ‘username’,
‘password’: ‘password’,

#Getting the user credential

print (“Script for SSH to device, Please enter your credential”)
device[‘username’]=input(“User name “)
device[‘secret’]=input(“Enter enable password”)

#Establishing SSH connection
ssh_connect = ConnectHandler(**device)

#changing to enable mode
ssh_connect.send_command(‘config t’)
ssh_connect.send_command(‘int vlan 10’)
ssh_connect.send_command(‘ip add

Hope you enjoyed reading. You can read more posts on Network automation using Python here. Please use the comments section for any queries/suggestions .

Reference :